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Legal
Terms & Conditions
For: Coops & Hutches Products and their Respective Accessories
For: Mobility Scooters & Mobility AIDS and their Respective Accessories
For: Hot Tub & Swim Spa Products and their Respective Accessories
For: Shelving Units & Respective Accessories
For: Coops & Hutches Products and their Respective Accessories
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England & Wales.
LINKS TO OTHER EXTERNAL WEBSITES
This website includes links to external websites which are subject to their own terms and conditions. We are not responsible for the content of these external websites. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly Home Garden & Pets cannot accept any liability for the accuracy or otherwise of any content or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites. Your use of such sites is at your sole risk.
CONDITION OF SALE
When the contract is created:
No contract exists between you and us until we send an email to you confirming that we have dispatched the goods you have ordered. The confirmation email constitutes our acceptance of your offer to buy goods from this website. We are not obliged to accept your offer and will refund to you any funds that we may have taken from your payment provider in the event that your offer is not accepted.
Description and price of the goods:
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods for consumers (includes for convenience ancillary costs such as VAT which we may pay on your behalf (if applicable), handling costs and payment processing costs) will be as shown on the checkout page of our website when you placed your order. We will charge you this amount which will be the same as the price shown on the display page.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
PAYMENT METHODS
We accept Visa, Mastercard, Solo and Maestro cards as well as Stripe. We reserve the right to refuse to accept payment from any of these methods at our sole discretion and without explanation.
A transaction whose payment is processed through Stripe may incur a delayed dispatched time from that indicated below for a variety of reasons including receiving notification that your funds have cleared.
Where the Stripe dispute resolution is activated or you seek a chargeback through your Credit Card company you may not order any additional items from us until, the matter is resolved.
TRADE BUYERS/BULK ORDERS
We reserve the right to charge trade buyer/bulk orders the cost of delivery. You will be informed of this cost prior to entering into the contract.
For trade buyers there is no automatic right of return and the contract is deemed to have been fulfilled once you have been notified of the dispatch of your order.
LOST IN POST
Occasionally an item may be lost in the post. Lost in post is deemed to have occurred 15 days after the dispatch date. You will be asked to complete a Postal Claim Form, a false declaration may result in criminal or civil proceedings been taken against you. Your claim cannot be processed until we receive the signed form.
For the avoidance of doubt you may not order any additional items from us until, the matter is resolved.
If you are offered free delivery and opt not to accept a tracked order (which you will be charged for) and have received a Confirmation of Dispatch from our Independent Postal Sorting service then if your item is lost in the post you may not be entitled to a refund or replacement of the item from us. We will deliver the goods that you order to the delivery address you give when you place your order. It is your responsibility to check these details carefully, failure to do so may result in you not been entitled to a refund or replacement from us.
We reserve the right to charge for the cost of sending a replacement.
In the event of a lost or damaged order, we reserve the right to either refund the price of the item to you or send a replacement item. This decision shall be entirely at our discretion. For the avoidance of doubt, you agree to waive any right you may have to specific performance in relation to your contract with us.
FOX AND PREDATOR WARRANTY & FOX WATCH COMMUNITY
Warranty only available for products purchased from us.
Subscriptions only available with Credit/Debit Card payment. Not available with Klarna or Clearpay.
RIGHT TO CANCEL
You may cancel the contract by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool – see our website for details. This right may not apply to trade/bulk buyers see above.
Please contact us
You may not cancel your contract with us where the product has been unsealed by you, registered with a third party such as the manufacturer or in any way dismantled or assembled the product and/or its accompanying package in a manner that prevents the resale of the item in as “new” condition.
If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us. If you cancel the contract you must return the goods to us at your own expense.
If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods. If you cancel the the contract during the delivery of the goods an RTS (Return to stock) charge of 20% applies. P&P is non-refundable.
Where the delivery cost of the dispatched order was not explicitly paid by you as shown on your invoice then the cost of the delivery will be deducted from the exchange or credit note or refund. The minimum deduction is £1.99.
Your statutory rights are not affected.
RETURN/REFUNDS
Within 14 days after delivery, if there is a fault/damage with your product we will offer a prompt replacement or replacement parts. Damages to any parts occuring during transport will be replaced part by part on the evidence provided by pictures via Email. All our products are made from many wooden parts so there may be minor differences in wood grain and chippings/marks.Due to the weight of each box and additional handling throughout the delivery process these wooden parts move and can cause marks, splits or some minor damages which we are happy to replace if rendered as unusable. If parts are not available direclty from our warehouse we will order these in or a partial refund will be offered.
To qualify for a replacement or replacement part the product must inspected by you immediately once received within 24 hours. Failure to inspect the delivery within 24 hours and written confirmation by email will result in rejection of replacement or replacement parts.
Items need to be returned at buyers cost within 14 days after delivery using our Returns process . You must follow the procedure that will determine if the item can be returned, if so you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail.
£50 will be deducted from the refund.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.
Unwanted or unsuitable purchases can be returned at the buyers expense – in its original packaging – as long as the item has not been opened or used.. A 25% restocking fee applies to opened items. Shipping charges are not refundable.
ACCESS RETURNS PROCESS
Promotional Codes
Promotional codes (including but not limited to promotions covering “Refer a friend”, “Review a Product”) issued by the company are limited by time and the products that they can be applied to are at the absolute discretion of the company. Promotional codes may not be used against products that are on special offer or are part of a sale.
Force majeure
We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
Limitation of liability
We shall not be liable to you for any loss or damage:
- where there is no breach of a legal duty owed to you by us or by our employees or agents;
- where such loss or damage is not reasonably foreseeable to us when we accept your order; or
- to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
FRAUD/VERIFICATION CHECKS
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-typed postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
Company number 14070648
Trading Address: 1st Floor Enterprise House, 202-206 Linthorpe Road, Middlesbrough, United Kingdom, TS1 3QW
We deserve the right to share data with with PC GLOBE LTD.
For: Mobility Scooters & Mobility AIDS and their Respective Accessories
This terms and conditions apply to all hot tubs, swim spas, air source heat pumps and hot tubs accessories.
1.Ordering from Home Garden & Pets
1.1 You can order via our website, or
1.2 Please notice, all product pictures shown on the site are for illustration purposes only.
- Returning Your Order
2.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations allows you 14 days from the date you received or collected your order to notify us if you are not completely satisfied with the item. We must receive the item you return to us within 14 days of your notification to return the item. Orders cancelled under these Regulations are entitled to a refund, but you are responsible for any postage incurred in returning the items should you wish to cancel.
2.2. Items must be returned in the same condition you received them. You will lose your right to return an item if you modify the item or change its appearance.
2.3. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, if the non-faulty items being returned are damaged or used in any way that decreases the value of the item or if it cannot be resold.
2.4. Following receiving your order and you wish to return it for any reason, then you must inform us within 14 days of receiving it, after 14 days unfortunately will not be able to accept a return.
2.5. Please be aware that the item must be returned in the same condition as it was received, all parts present and the item must not be registered with DVLA. Should there be any damage to the item or parts missing then a cost will be incurred.
2.6. Our team will email you a return address if requiered.
Or alternatively please contact our office to make arrangements, where possible. However, there will be a charge for collections.
3.Cancelling an Order Process
3.1. Should you wish to cancel your order, we request that you let us know as soon as possible, predominantly within the hour of receiving the confirmation email of your purchase. Unfortunately, should your order have already been dispatched before the cancellation notice is received then a cost may be incurred, please call a member of staff on our free phone number for any information.
- Standard Warranty
5.1. Whilst we endeavour to ensure all our mobility scooters are of satisfactory quality and have had the highest inspection checks, unfortunately, faults may occur out of our control. Should the item become faulty please contact our office to resolve the issue.
5.2. All our scooters come with a standard 12-month warranty, for additional peace of mind extended warranty is available to purchase. Warranty covers parts, and labour but excludes wear and tear related issues.
5.3. Please check any fault codes with the user manual before contacting as some faults maybe resolved via instructions from the user manual.
5.4. When claiming on the warranty we may request an image or video of the fault this will help us assign the correct technician for a prompt service.
5.5. Whilst we aim to fix all issues on the first-time visit, please be aware that should parts need ordering this may take longer depending on the manufacturing of the parts.
5.6. There are no options to transfer the warranties from scooter to scooter each warranty is fixed to the scooter purchased.
- Consumer Protection
6.1. We only use your personal information in accordance with our company privacy policy and GDPR guidelines.
- Contract
7.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- VAT Exemption
Please read the VAT exemption information provided on this website.
- DVLA
9.1. When purchasing a class 2 mobility scooter (class 2 is any mobility scooter that can travel up to 4 mph and weighs no more than 113.4kg) this does not have to be registered with DVLA.
9.2. When purchasing Class 3 mobility scooter (Class 3 is a mobility scooter that can travel up to 8mph and weighs no more than 150kg) this mobility scooter must be registered with the DVLA using V55 form, it is free of charge to register, and this is the customers responsibility to register their mobility scooter once purchased (see link below).
Apply for first vehicle tax and registration of a new motor vehicle (V55/4) – GOV.UK (www.gov.uk)
- Complaints Procedure
10.1. Here at Home Garden & Pets, we take customer satisfaction at the forefront of our business. However, should you be unsatisfied with our product or any service you receive, please contact us with a full detailed description of your complaint in writing to: info@homegardenandpets.co.uk in which our staff will respond within 7 working days to discuss all the information and to seek a satisfactory outcome.
All terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
Collections and Delivery
Here at Home Garden & Pets, we believe that you will not find the same quality mobility scooter at the same great price. We aim to keep our prices at the lowest possible price to make mobility scooters available for everyone, whilst priding ourselves on providing the best service to meet the needs of all our customers.
As part of our commitment to bring you the lowest prices possible, we have created several ways in which you can receive your scooter in the most convenient way for yourself. The process is easy and to avoid confusion just select which service you would prefer when checking out online or purchasing in store.
Collection
All collections in store are free of charge and come with two options for your convenience.
Pre-Assembled Collection
This option is free of charge, here at Home Garden & Pets one of our technicians will pre-assemble your chosen mobility scooter and give it a full safety check prior to collection. Upon your arrival for the collection, you will be offered a demonstration of all its features to ensure you are comfortable using your mobility scooter. Appointments for this are available for your convenience.
Boxed Collection
Should collecting your mobility scooter at the point of sale or after purchasing online or at a different date, we will assist you with getting the box into the car. Please remember the boxes are of a vast weight and it will be the customers responsibility to get it into their home and assemble it, however, should any assistance be required throughout this process we are only a phone call away where one of our mobility technicians will be happy to help.
Delivery Options
Free Inclusive Delivery
Inclusive delivery consists of free delivery of your chosen mobility scooter to your home. We will either pre-assemble your mobility scooter or we will assemble this within your home. On this delivery service you will be offered a free demonstration of all the mobility scooters features and we will remove all packaging and dispose of this for you. Should you have an old mobility scooter you wish us to collect and dispose of please discuss this with our customer service team prior to delivery. Delivery dates will be an appointment system for your convenience.
All scooters we aim to delivery within 21 working days at a convenient time for you, subject to location and availability.
Maintenance T&C
Our subscription plan is valid for a twelve (12) months period, starting from the date of activation (First payment). The subscription fee, which is to be paid monthly in a period no longer than twelve (12) months, includes all services detailed on our website or provided upon request, with no hidden or administrative charges. Subscribers have the flexibility to cancel their subscriptions at any time without incurring any penalties.
It is the responsibility of the subscriber to provide accurate and current information during the subscription process. Failure to comply with the terms may result in the termination of the Plan.
1. Maintenance Package Subscription:
- The Maintenance Package is available for a monthly subscription fee or a one-off annual payment.
- Subscription is not transferable and is limited to the original purchaser of the mobility scooter.
2. Service Requirements:
- Annual servicing is required to maintain the extended warranty.
- Service must be conducted by ‘Home Garden & Pets’ authorized technicians.
3. Coverage:
- The warranty covers the main internal components including the electric motor and all electrics (e.g., motherboard, lights).
- Exclusions: The warranty does not cover plastics, seats, or wheels.
- If we are unable to obtain parts for the scooter within 21 working days for repair then we will replace the scooter of the same value
4. Transferability:
- The warranty is non-transferable and becomes void if the scooter is sold to a new owner.
5. Cancellation Policy:
- Subscribers may cancel their maintenance package at any time. However, cancellation will void the extended warranty.
- Customers of the monthly maintenance plan must keep the subscription for a minimum of 12 months to receive the subscription benefits.
6. Modifications:
- Any modifications made to the scooter outside of Home Garden and Pets’ recommendations may void the warranty. Please contact us if you have any doubts about what modifications are allowed.
7. Governing Law:
- These terms are governed by the applicable laws of the region in which the purchase was made.
8. Agreement:
- By subscribing to the Maintenance Package, or purchasing the yearly one-off service, the customer agrees to these terms and conditions.
For: Hot Tub & Swim Spa Products and their Respective Accessories
This terms and conditions apply to all hot tubs, swim spas, air source heat pumps and hot tubs accessories.
IMPORTANT
Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary take photographs. We cannot be held responsible for any claims made for damaged items once the goods delivered have been signed for.
STOCK PHOTOS & PRODUCT DESCRIPTIONS
Stock images shown on our website are supplied by the manufacturer for illustration purposes only, although the product will be the same, some features may differ from stock photos and in some cases, the manufacturer has since made small improvements to the hot tub. Please also look at the real-life photos or videos or ask if there have been any updates to the model you choose. Any updates or differences will always be for the better and be an improvement on the previous version.
DEPOSITS
Deposits can vary from depending on the hot tub you have ordered. Your deposit secures your hot tub from the factory. Deposits are non refundable.
Please note that your hot tub may take 8 to 26 weeks to be delivered. If your hot tub is in stock when you order, delivery can be arranged from 24 hours onwards depending on our workload at the time of order, and is typically delivered within 7 days.
Any remaining balance is to be paid via BACS 2-3 days before delivery.
HOT TUB ELECTRICAL INSTALLATION GUIDELINES
The Government introduced a law in January 2005 which demands that most electrical work in UK households is only carried out by a ‘competent person’. The law means that Electrical safety requirements have been included in a new Part P of the Building Regulations. Hot tub installations must also comply with section 702 in the 17th Edition IEE (Institute of Electrical Engineers) Regulations as they fall in the same category as swimming pools.
This guide sets out everything you need to know for setting up an electrical connection for a hot tub including details on Part P and how to find a qualified electrician.
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What is Part P?
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Who is responsible for ensuring electrical work meets Part P requirements?
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How do I ensure Part P requirements are met?
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How many amps do you need for a hot tub?
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What are the electrical requirements for a hot tub?
PART P EXPLAINED
WHAT IS PART P?
Part P is a section of the Building Regulations that covers England and Wales (Scotland is covered by the Building Standards system) and was introduced to reduce the risk of personal injury or damage to a home due to poor workmanship.
Part P applies to anyone carrying out fixed electrical installations in households and states:
“reasonable provision shall be made in the design and installation of electrical installations in order to protect persons operating, maintaining or altering the installations from fire or injury”
WHO IS RESPONSIBLE FOR ENSURING ELECTRICAL WORK MEETS PART P REQUIREMENTS?
It is the responsibility of the homeowner to prove that any electrical work carried out meets Part P requirements and it is a criminal offence if it does not.
To comply with Part P, all electrical work must follow the rules set out in BS 7671.
HOW DO I ENSURE PART P REQUIREMENTS ARE MET?
There are 3 options when contracting an electrician to install your hot tub which are detailed below:
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Contract a Part P qualified and registered electrician which can be found through one of the following schemes:
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- NICEIC – www.niceic.com
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NAPIT – www.napit.org.uk
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ELECSA – www.elecsa.co.uk
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Your electrician can employ a qualified and registered electrician to inspect their work which also removes the requirement for a local authority inspection
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A fully qualified but unregistered electrician can inspect their own work or can employ a qualified electrician to carry out an inspection
Either way you will receive a Part P certificate after the hot tub electrical supply work is completed. From 2007 these will need to be kept on file and presented if you sell your house as part of the Home Seller’s Pack.
ELECTRICAL INSTALLATION
HOW MANY AMPS DO YOU NEED FOR A HOT TUB?
Most hot tubs require at least a 13AMP supply with larger hot tubs requiring a 32AMP supply. We can liaise with your electrical contractor regarding the exact specification for your Hot Tub, alternatively more details can be found within the technical specifications on our hot tubs pages.
13 AMP ELECTRICAL REQUIREMENTS
The electrical requirements for the 13AMP plug-and-play Hot Tubs are the simplest to complete. The 13AMP Hot Tubs simply plug into a standard domestic power supply so all you need for the 13AMP Hot Tubs is an outdoor waterproof plug socket with RCD protection. We will provide up to 5 metres of cable and a plug to plug into the socket you have provided. This must not be spurred off from a ring main and must be direct to the fuse board.
32 & 40 AMP ELECTRICAL REQUIREMENTS
For a 32AMP hot tub, 6mm² 3-core SWA cable is needed and a 10mm² 3-core SWA cable is perfectly suitable for a 40AMP Hot Tub.
An IP65 45AMP Rotary Isolator Switch is also recommended so that the hot tub can be isolated outdoors in an emergency or for service work. This is simply a rotary on/off switch but should be sited more than 2 metres away from the hot tub so that bathers cannot be in the hot tub whilst touching the switch.
The electrician should fit a suitable weather proof block connector to the end of the tail from the isolator, the hot tub supply can then be directly hard wired into the weatherproof block connector inside the hot tub. Waterproof gland packs should be used to prevent ingress of water on all electrical connections (2 at the isolation switch). Ensure that all earth cables are clearly colour coded with green/yellow insulating tape or earth sleeve.
WHAT ARE THE ELECTRICAL REQUIREMENTS FOR A HOT TUB?
The electrical installation must comply with BS:7671 – “Requirements for Electrical Installations IET Wiring Regulations”, particularly concerning the following specifications:
- The hot tub must be hard wired on its own fused spur back to your household consumer unit, not sharing a supply with any other appliances
- The hot tub should be protected by a sufficiently rated MCB (mains circuit breaker) and should cover the maximum amperage pull of the Spa plus 25% to allow for brake torque (i.e. the extra rush of current when pumps are first started). Therefore, a hot tub that has a maximum current draw of 20 amps should be fitted with a 25AMP MCB
- The hot tub should be protected against earth faults by an RCD (Residual Current Device). This is a trip switch which prevents the possibility of an electric shock from damaged or waterlogged cables and connections. A suitable rated 30mA RCD is recommended
- Outdoor cabling should be protected from damage by either laying protective ducting (pc pipe) below ground or by using Steel Wired Armoured (SWA) cable. Your electrician will calculate the size of cable required depending on the loading and the distance from the mains supply
Once the hot tub is filled with water and the electrical supply is installed your installation team should commission the hot tub and check that everything is fully operational before handing over to you with a complete chemical training guide and hot tub features.
If you are in any doubt about the required electrical guidelines you should seek professional advice from a fully qualified electrician.
Please note: your electrician should leave enough spare cable attached to the isolator to go to the farthest side of the Hot Tub. Our technicians are qualified to connect this cable to the inside of the Hot Tub.
REPORTING ISSUES
If you have any issues with your hot tub or if you have any questions about your hot tub purchase, you must contact us directly in writing to ensure your query will be dealt with by the right member of our team. The easiest way to do this will be via email info@homegardenandpets.co.uk.
Please note that in order for your query to be dealt with, issues should not be communicated to our delivery drivers, but with us directly. We are unable to assume responsibility for any issues not reported directly to us via the above-mentioned methods.
The Customer is responsible for making sure there is adequate access for our Delivery Team, as outlined on the delivery requirements page. If you have any doubts about your access, please contact us in advance. Adequate access includes reasonable preparation of the delivery site, such as clearing away any gravel to minimise the risk that gravel may enter the Spa Sled and cause scratches to the spa. We do not take responsibility for damages to goods or property as a result of poor access. Our delivery team will carry out the delivery and installation with reasonable care and skill. Unfortunately, due to the size of the equipment and the spa, some minor damage can occur, such as scuffs on the base and minor marks on the sides. These are unavoidable even with the greatest care and skill and do not affect the enjoyment of the spa. The Customer accepts the risk of any loss or damage being caused to the goods or property that occurs when we act with reasonable care and skill.
HOT TUB USE AND CHEMISTRY
Please note that the responsibility for the use and maintenance of chemicals in your hot tub lies solely with the hot tub owner. Our company cannot be held accountable or responsible for any issues that may arise due to customer error in chemical use.
It is important that you take appropriate measures to maintain your hot tub regularly and use chemicals in a safe and responsible manner. Failure to do so may result in damage to your hot tub or personal injury.
When purchasing and using our hot tub products, you agree to assume full responsibility for the proper use and maintenance of your hot tub, including the use of chemicals. For some general advice about hot tub chemistry, please watch these videos.
Do NOT use chlorine tablets in Acrylic Hot tubs; Chlorine tablets regardless of the brand, contains a chemical called ‘Trichloroisocyanuric Acid’ which is highly corrosive and when used in a acrylic hot tub, they can cause severe damage to the shell and its components. Instead we recommend using Bromine tablets. Using Chlorine tablets on your hot tub will invalidate your warranty
Payments
Bank Transfer
Deposit and Final Payment: Customers are required to pay a deposit via bank transfer at the time of order placement. The final payment must also be completed by bank transfer upon delivery of the item.
Partial Payment: Depending on the cost of the item, we may request a partial payment prior to delivery. This will be clearly communicated at the time of order confirmation.
Card Payments
All orders paid for by card must be paid in full at the time of ordering. No partial payments or post-delivery payments are accepted for card transactions.
Special Circumstances
For orders involving crane jobs, forward shipping, swim spas or deliveries to islands and other exceptional locations, payment must be made exclusively via bank transfer. This is to ensure streamlined financial processing and secure handling of special logistical requirements.
Please ensure all payments are made in accordance with these terms. Failure to comply may result in delays or cancellation of your order.
In case of insufficient access, we reserve the right to ask for full payment prior ask for full payment before delivery.
Depending on the price of the hot tub or swimspa, if it is a substantial amount, we may request a partial payment prior to delivery.
If you do not have the required access requirements as per our pre delivery instructions we may ask for full payment to be made prior to delivery or a partial payment before delivery to cover any failed delivery attempts due to insufficient access.
It is customers responsibility to make payment on arrival by bank transfer and due to bank holidays, weekends and after hours & high payments the bank may stop or hold payment which would be the responsibility of the customer, the balance can be paid prior to delivery, even in 2 transitions to make it easier to go through to deter issues on delivery. We offer payment on delivery to build trust with our customers but we have to make them aware of this.
Finance
Finance payments must be sent to us by bank transfer once you receive the funds from finance company
Failed Payment
If payment cannot be made on delivery or delivery is refused there will be a failed delivery cost which will be calculated by our team.
A 50% fee remains payable on hot tubs if canceled after 14 days of ordering, as hot tubs are bought or built to order.
LIMITED WARRANTY
Headrests are excluded from warranty.
This warranty is provided by the manufacter (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully.
• 10 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for one (1) years from the original date of delivery.
• One Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or delaminating due to defects in materials or workmanship for one (1) years from the original date of delivery. Surface checking is not included.
• One Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for 1 year from the original date of delivery.
• One Year on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for one year from the date of delivery.
• One Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Blower: The blower is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.
• One Year on Audio and Video System Components: The factory-installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on L.E.D.’s: The factory-installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for one (1) year from the original date of delivery.
• One Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for one year from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions.
• Ninety Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery, However this does not include misuse of chemical use. Chemical balancing must be kept under control. When adding chemicals you must leave your hot tub cover off for 30-45 minutes. This is to ensure that gasses produced from the chemicals can escape.
Air Locks not covered under warranty, which can happen at anytime along with flo errors.
All chemicals must be pre-mixed before being added to the hot tub water.
• Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core.
• Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details.
Bluetooth Speakers are not covered under warranty as it does not effect the use of the hot tub.
Any damage cause by the wear and tear of normal use of the tub wont be cover under warranty, as well as any damages caused by the inappropriate use of the same. For example, Snapping a diverter.
We may ask for a call out charge for issues with the hot tub that are not warranted under our terms and conditions, if the fault is in warranty we will refund the call out charge.
The following applies to all of the warranties listed above:
Extent of this warranty
This warranty is non-transferable and only the original purchaser of the Spa may rely on it. This warranty begins on the date of delivery of the Spa, but in no event later than one year from the date of purchase. This warranty terminates immediately if prior to the expiration of the relevant warranty period the following occurs:
• Any transfer of Spa ownership;
• If the Spa is installed or relocated outside the boundaries of the original country of
purchase; and/or
• If the Spa was purchased in the EU and the Spa is installed or relocated outside the EU.
Limitations on this warranty
Except as described above, this warranty does not cover defects or damage to your
spa due to:
• Normal wear and tear;
• Improper installation;
• Alteration without prior written consent from us (alteration includes but is not limited to any component or plumbing change, or electrical conversion);
• Accidents or acts of God;
• Misuse or abuse;
• Commercial or industrial use;
• Use of an accessory not approved by us;
• Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual;
and/or
• Any repairs/installations made or attempted by anyone other than our authorized
representatives.
Please contact us for a list of manufacturer approved accessories.
Your hot tub requires an authorised yearly service to maintain its warranty. Failure to complete an annual service voids the warranty. Missing a yearly service permanently voids the warranty, with no option for reinstatement.
Disclaimers
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: (a) were not foreseeable to you at the time you purchased the Spa; or are business losses or would be considered as losses to non-consumers.
Our obligation to you
We will repair any defects in your Spa which are covered by this warranty unless in our reasonable opinion we determine that you have not complied with the terms of this warranty. Except as described in this warranty, you will not be charged for parts and/or any labour necessary to repair the spa for defects which are covered by this warranty.
Please be aware that you may be charge a repair person travel/service charge that is not stated or covered by this warranty. Please contact us for more information regarding any such charges.
Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from country to country. Nothing in this warranty affects your legal rights under the Consumer Rights Act 2015. Please contact the Citizens Advice website www.adviceguide.org.uk
Other important terms
If a court or relevant authority finds part of this warranty illegal, the rest will continue in full force and effect. Each of the paragraphs of this warranty operates separately.
The terms in this document are governed by English law and you can bring legal
proceedings in respect of the Spa in the English courts. You and we both agree to that
the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
This warranty is between you and us. It is not transferable and no other person shall have any rights to enforce any of its terms.
How to make a claim
Please contact us and provide a copy of your original purchase receipt indicating the date of purchase, within thirty (30) days of the time you discover the claim. We reserve the right to inspect the Spa before processing your warranty claim.
Hot Tub Removal
As part of our hot tub delivery service, we offer removal and disposal of old hot tubs. A minimum charge of £300 applies, which is subject to the ease of removal by our engineers. In the event that your access is obstructed by decking or other barriers, additional charges may apply. To ensure an accurate estimate, please provide photos of the hot tub and its location prior to delivery.
Product Variation Clause
a. Scope of Variation: We reserve the right to make alterations to the models of our products in subsequent batches. This means that the specific model of the product you receive may vary from the one depicted or described at the time of your order.
b. Nature of Changes: Changes in models may include, but are not limited to, variations in design, components, features, and specifications. We ensure that any such changes will maintain or enhance the overall functionality and quality of the product.
c. Notification: While we endeavour to update our product listings and descriptions to reflect any changes in models, there may be instances where new models are introduced before these updates are made. We will not provide individual notifications of these changes.
d. Acceptance of Variation: By placing an order with us, you acknowledge and agree to the possibility of receiving a model that may differ from the one shown or described at the time of purchase, provided that the overall quality and functionality of the product are preserved.
If you have any questions or concerns about potential model changes in our products, please contact our customer service team for assistance.
Hot Tub Care Package Terms and Conditions
Warranty Coverage:
– This warranty covers the cost of parts and labour required for repairs.
– No regular servicing is included in this warranty.
– Customers may cancel their subscription at any time without penalty.
Eligibility Period:
If you sign up for this warranty after receiving your hot tub, no claims can be made within the first 90 days of the subscription start date.
Cancellation:
You may cancel your subscription at any time by providing written notice or cancelling directly on your account settings. No further charges will be made from the date of cancellation.
Refunds:
Any payment for this subscription is non refundable.
Payment:
Subscription fees are to be paid monthly via website
Exclusions:
This warranty does not cover any damage caused by misuse, neglect, or unauthorised modifications to the hot tub.
Any repairs required due to these reasons will be charged separately.
Repair Requests:
All repair requests must be made through our customer service department.
Repairs will be scheduled at the earliest available time.
Changes to Terms:
We reserve the right to modify these terms and conditions. Customers will be notified of any changes in advance.
Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Our subscription plan is valid for a twelve (12) months period, starting from the date of activation (First payment). The subscription fee, which is to be paid monthly in a period no longer than twelve (12) months, includes all services detailed on our website or provided upon request, with no hidden or administrative charges.
It is the responsibility of the subscriber to provide accurate and current information during the subscription process. Failure to comply with the terms may result in the termination of the Plan.
Only available for products purchased from us.
By subscribing to this warranty, you agree to these terms and conditions.
REPAIR, MAINTENANCE & SERVICE PLANS
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Buying a Repair & Support Plan, Full Maintenance Plan or Service Plan is very simple and can be paid in 12 monthly payments.
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If you change your mind, you can cancel your Repair & Support Plan, Full Maintenance Plan or Service Plan at any point, there is no cancellation cost, interest or hidden fees.
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Your Repair & Support Plan, Full Maintenance Plan or Service Plan is provided by us directly so this means there is no third party companies involved and we are solely responsible for any repairs that are needed giving you complete peace of mind.
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Services must be booked a minimum of 1 month prior to the end of their warranty period.
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There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.
Section A – What’s included?
Service Plan
26-point Spa Service Plan, this plan costs £399.99 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced.
Repair and Support Plan
This plan costs £399.99 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments.
This service provides 12 months of parts and labour, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
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Unlimited repairs
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Pump and seal leaks
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Burned out / Faulty motor or circuit boards
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Heater elements
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Blowers
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Thermostat issues
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Faulty Touch pads
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Under water Lighting
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We only cover the main components of any hot tub with these plans.
Full Maintenance Plan
26-point Spa Service Plan, this plan costs £499.99 and can be paid in full or over 12 monthly payments or less.
If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced, any parts listed below in ” section A ” are also covered.
This service provides 12 months of parts and labour and one full service, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.
Parts covered in the plan:
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Unlimited repairs
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Pump and seal leaks
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Burned out / Faulty motor or circuit boards
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Thermostat issues
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Heater elements
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Blowers
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Faulty Touch pads
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Under water Lighting
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We only cover the main components of any hot tub with these plans.
Section B – What is not included?
Service Plan
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Fixing Faults
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New filters
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Parts
Repair & Support Plans, Full Maintenance Plans
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Hot tub shell
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Hot tub cover/lid
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Hot tub Jets
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Hot tub head rests
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Air Locks
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Hot tub frame or structure
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Hot tub isolator or RCD
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Any external damage costs that are caused from a faulty hot tub, faulty isolator or RCD or customers faulty electrics.
For more information about this, please call or email us and we will come back to you within 24 hours.
Section C – How long will it take for my hot tub issues to be resolved or fixed?
After you contact us with any issues we will try to sort out any basic known issues over the phone within 24 hours, if we can’t resolve the problem we will come to visit you within 7 days with the aim to fix your hot tub.
If parts are needed that we don’t have in stock, we will order the parts needed and aim to have your hot tub fixed within 14 days.
21-working days repair promise or your money back.
Section D – Can anyone take out a Repair & Support Plan, Full Maintenance Plan or Service Plan?
Yes anyone can take our plans out but there are a few requirements.
Repair & Support Plan, Full Maintenance Plan
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If your hot tub is less then 14 days old we can offer a Repair & Support Plan or a Full Maintenance Plan immediately, we may require proof of purchase.
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If your hot tub is over 14 days old you must have either a prior inspection or have prior approval from us via email.
Inspection cost £149
Service Plan
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Anyone can take out a 26-point spa service or service plan with us, even if your hot tub is over 10 years old we will service your hot tub.
Our terms can be changed at any time. – We deserve the right to share data with with SPA CARE UK LTD
For: Shelving Units & Respective Accessories
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England & Wales.
LINKS TO OTHER EXTERNAL WEBSITES
This website includes links to external websites which are subject to their own terms and conditions. We are not responsible for the content of these external websites. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly Home Garden & Pets cannot accept any liability for the accuracy or otherwise of any content or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites. Your use of such sites is at your sole risk.
CONDITION OF SALE
Free Shipping Offer: Please be aware that our free shipping promotion applies exclusively to certain postcodes. Before placing your order, we kindly request you to verify if your postcode is eligible for the offer by visiting this page.
When the contract is created:
No contract exists between you and us until we send an email to you confirming that we have dispatched the goods you have ordered. The confirmation email constitutes our acceptance of your offer to buy goods from this website. We are not obliged to accept your offer and will refund to you any funds that we may have taken from your payment provider in the event that your offer is not accepted.
Description and price of the goods:
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods for consumers (includes for convenience ancillary costs such as VAT which we may pay on your behalf (if applicable), handling costs and payment processing costs) will be as shown on the checkout page of our website when you placed your order. We will charge you this amount which will be the same as the price shown on the display page.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
PAYMENT METHODS
We accept Visa, Mastercard, Solo and Maestro cards as well as Stripe. We reserve the right to refuse to accept payment from any of these methods at our sole discretion and without explanation.
A transaction whose payment is processed through Stripe may incur a delayed dispatched time from that indicated below for a variety of reasons including receiving notification that your funds have cleared.
Where the Stripe dispute resolution is activated or you seek a chargeback through your Credit Card company you may not order any additional items from us until, the matter is resolved.
TRADE BUYERS/BULK ORDERS
We reserve the right to charge trade buyer/bulk orders the cost of delivery. You will be informed of this cost prior to entering into the contract.
For trade buyers there is no automatic right of return and the contract is deemed to have been fulfilled once you have been notified of the dispatch of your order.
LOST IN POST
Occasionally an item may be lost in the post. Lost in post is deemed to have occurred 14 days after the dispatch date. You will be asked to complete a Postal Claim Form, a false declaration may result in criminal or civil proceedings been taken against you. Your claim cannot be processed until we receive the signed form.
For the avoidance of doubt you may not order any additional items from us until, the matter is resolved.
If you are offered free delivery and opt not to accept a tracked order (which you will be charged for) and have received a Confirmation of Dispatch from our Independent Postal Sorting service then if your item is lost in the post you may not be entitled to a refund or replacement of the item from us. We will deliver the goods that you order to the delivery address you give when you place your order. It is your responsibility to check these details carefully, failure to do so may result in you not been entitled to a refund or replacement from us.
We reserve the right to charge for the cost of sending a replacement.
In the event of a lost or damaged order, we reserve the right to either refund the price of the item to you or send a replacement item. This decision shall be entirely at our discretion. For the avoidance of doubt, you agree to waive any right you may have to specific performance in relation to your contract with us.
RIGHT TO CANCEL
You may cancel the contract by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool – see our website for details. This right may not apply to trade/bulk buyers see above.
You may not cancel your contract with us where the product has been unsealed by you, registered with a third party such as the manufacturer or in any way dismantled or assembled the product and/or its accompanying package in a manner that prevents the resale of the item in as “new” condition.
If you cancel the contract, you must take reasonable care of the goods from the time you receive them until you return them to us. If you cancel the contract you must return the goods to us at your own expense.
If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods. If you cancel the the contract during the delivery of the goods an RTS (Return to stock) charge of 20% applies. P&P is non-refundable.
Where the delivery cost of the dispatched order was not explicitly paid by you as shown on your invoice then the cost of the delivery will be deducted from the exchange or credit note or refund. The minimum deduction is £1.99.
Your statutory rights are not affected.
RETURN/REFUNDS
Within 14 days after delivery, if there is a fault/damage with your product we will offer a prompt replacement or replacement parts. Damages to any parts occuring during transport will be replaced part by part on the evidence provided by pictures via Email. All our products are made from many wooden parts so there may be minor differences in wood grain and chippings/marks.Due to the weight of each box and additional handling throughout the delivery process these wooden parts move and can cause marks, splits or some minor damages which we are happy to replace if rendered as unusable. If parts are not available direclty from our warehouse we will order these in or a partial refund will be offered. £10 will be deducted from the refund, per shelf unit.
To qualify for a replacement or replacement part the product must inspected by you immediately once received within 24 hours. Failure to inspect the delivery within 24 hours and written confirmation by email will result in rejection of replacement or replacement parts.
Items need to be returned at buyers cost within 14 days after delivery using our Returns process . You must follow the procedure that will determine if the item can be returned, if so you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.
Unwanted or unsuitable purchases can be returned at the buyers expense – in its original packaging – as long as the item has not been opened or used.. A 25% restocking fee applies to opened items. Shipping charges are not refundable.
ACCESS RETURNS PROCESS
Promotional Codes
Promotional codes (including but not limited to promotions covering “Refer a friend”, “Review a Product”) issued by the company are limited by time and the products that they can be applied to are at the absolute discretion of the company. Promotional codes may not be used against products that are on special offer or are part of a sale.
Force majeure
We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
Limitation of liability
We shall not be liable to you for any loss or damage:
- where there is no breach of a legal duty owed to you by us or by our employees or agents;
- where such loss or damage is not reasonably foreseeable to us when we accept your order; or
- to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
PRODUCT CARE
Please be advised that our storage units are designed for use in a dry, well-ventilated environment. It is the responsibility of the user to ensure that the unit is placed in an appropriate setting that meets these conditions. We regret to inform that any damage to the unit resulting from inadequate ventilation, or exposure to damp and poorly ventilated environments, will not be covered under our standard warranty or return policies. Customers are encouraged to carefully consider the placement of their storage units to prevent such occurrences.
FRAUD/VERIFICATION CHECKS
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-typed postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
Trading Address: 1st Floor Enterprise House, 202-206 Linthorpe Road, Middlesbrough, United Kingdom, TS1 3QW
Company number 14070648
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