In order to waive VAT on your purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time. It’s very easy to claim VAT relief, all we need to know is the name, address of the person the item is for. We don’t need a doctor’s letter or any reference numbers.

Those who are chronically sick, or disabled you do not have to pay VAT on certain products purchased for personal or domestic use.

All our mobility scooters are designed solely to meet the needs of those with a disability and are manufactured and certified as Class 1 Medical Devices. 

Our products are therefore eligible for VAT relief if purchased for your own personal or domestic use, but you also must be chronically sick or disabled to qualify for VAT relief. For VAT purposes, if you are chronically sick or disabled, if you have a physical or mental impairment which has a long term and substantial adverse effect on your ability to carry out everyday activities or a condition that the medical profession treat as a chronic sickness/long term health condition.

Some of the most accepted long-term health conditions that are accepted:

• Arthritis
• C.O.P.D
• Dementia
• Diabetes
• Emphysema
• Heart Disease
• Stroke

You do not need to be registered disabled or eligible for any other benefit to qualify for VAT relief. You also do not need HMRC’s permission to declare you are chronically sick or disabled but if you are unsure you may wish to consult your doctor or other medical advisor. 

If you are making enquiries about a scooter, our friendly advisors will offer you all the help you need and will guide you through the VAT relief as part of the process. VAT relief on eligible goods also extends to spares, repairs, maintenance and accessories. Our advisors will offer any advice you need and if you are ordering via our website, please tick the VAT exemption box and your order amount will be automatically adjusted according to the items in your trolley and their exemption status.  

It is your responsibility to give accurate information and to not make a false declaration.

We are very happy to answer any questions you might have about VAT relief and eligibility in relation to our products. Please call freephone number 0800 011 9736.

Please see the link below for government VAT relief information.

 www.gov.uk/guidance/reliefs-from-vat-for-disabled-and-older-people-notice-7017